Question 1

What are your opening hours?

Accepted Answer

We are open Monday to Thursday 6:00am–10:00pm, Friday 6:00am–9:00pm, Saturday 8:00am–7:00pm and Sunday 8:00am–5:00pm.

Question 2

Where is One Motivation located?

Accepted Answer

We are conveniently located in the centre of St Helier at 1 Highland House, 27 Halkett Street, JE2 4WJ, Jersey, Channel Islands.

Question 3

What facilities does One Motivation have?

Accepted Answer

Over 7,500 sq ft of training space with full free weights, resistance and cardio equipment, a sauna and an on-site supplements shop, plus disabled access, changing rooms, lockers and showers.

Question 4

How much is gym membership?

Accepted Answer

Pricing depends on the length you choose — we offer day, week, monthly, rolling and 3, 6 or 12-month options, with the best value from £39/month. Please see our Pricing page or contact us for current rates.

Question 5

What contract lengths do you offer? Can I pay month by month?

Accepted Answer

We offer daily, monthly, 3, 6 and 12-month or rolling options. You can pay monthly by direct debit or as a one-off lump sum.

Question 6

Do you offer personal training?

Accepted Answer

Yes. Our qualified personal trainers can build a plan around your goals — just ask a member of the team for more information.

Question 7

Do you offer group or corporate rates?

Accepted Answer

Yes, we offer corporate rates. Please contact us by email at contact@onemotivation.co.uk.

Question 8

How old do I have to be to join?

Accepted Answer

Members must be at least 16 years old.

Question 9

How do I cancel my membership?

Accepted Answer

Cancellation follows our Terms and Conditions. You can change your mind within 3 days of joining at no charge. Lump-sum memberships end automatically at the end of your minimum term. On a direct debit after your minimum term, please give one full calendar month's notice. Early cancellation within the minimum term is only possible for relocation off-Island, redundancy, financial hardship or sickness (with supporting documentation) and a one-month fee applies.

Question 10

Can I freeze my membership?

Accepted Answer

Yes. You can freeze your membership for medical reasons (with supporting documentation) after your second month, for one month at a time.

Question 11

What happens if I miss a direct debit payment?

Accepted Answer

There is no penalty if your direct debit is still active and payment clears within 5 working days, but you will not be able to use the facilities until your balance is clear.

Question 12

Can I bring a guest?

Accepted Answer

You are welcome to bring a friend with you; however they will not be able to use the training equipment or the changing rooms.

Question 13

What is your policy on children?

Accepted Answer

One Motivation does not offer childcare, so children cannot be present while you train unless they are a member in our system and meet our minimum age requirement.

Question 14

How do I raise a complaint?

Accepted Answer

We value all feedback. Please email contact@onemotivation.co.uk and we aim to come back to you within 2 working days.

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