Privacy Policy & Data Protection

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Privacy Policy & Data Protection

1. One Motivation Limited as the Data Controller – Contact Information

One Motivation Limited is responsible for handling the personal data we collect. For any inquiries regarding this Privacy Policy or data protection practices, please contact us:

Address: One Motivation, 1 Highland House, 27 Halkett Street, St Helier, Jersey, JE2 4WJ
Phone: +44 (0) 7797 966 166
Email: contact@motivation.co.uk

If you have any questions, concerns, or complaints about our Privacy Policy, data collection, or security practices, or if you wish to exercise your rights, please contact us.

 

2. Purpose and Use of Your Personal Data & Legal Basis

We process your personal data to:

  • Provide and improve our services.
  • Ensure security and prevent fraud.
  • Conduct marketing and communication.
  • Comply with legal obligations.

2.1 Website/App Usage Data:

We collect information such as browser type, search terms, IP address, network location, and device details. We also gather data on the products/services you view and add to your basket using cookies. Our use of cookies is detailed in our Cookie Policy. Third-party analytics services help us analyze user interactions and may share information as required by law.

Purpose:

  • Analyze trends and user behavior.
  • Improve website/app security and functionality.
  • Provide personalized recommendations.
  • Conduct targeted marketing via platforms such as social media (e.g., Facebook, Instagram, TikTok, Google).

2.2 Order Processing & Communication:

We collect personal data such as name, contact details, payment information, and order history when you make a purchase or contact us.

Purpose:

  • Process orders and customer accounts.
  • Handle returns and complaints.
  • Prevent fraud.
  • Comply with legal obligations.

2.3 Newsletter Subscriptions:

If you subscribe to our newsletter, we collect your name, email, and IP address, along with engagement data (e.g., open rates).

Purpose:

  • Deliver newsletters and updates.
  • Optimize marketing efforts.
  • Maintain consent records.

2.4 Feedback & Reviews:

If you provide feedback via email or submit a review on our website/app, we collect your name, email, and review content.

Purpose:

  • Respond to inquiries.
  • Improve our services.
  • Document authorship of reviews.

2.5 Social Media Data:

When you interact with our social media pages (e.g., Facebook, Instagram, TikTok), we may use analytics tools provided by these platforms to gain insights into user behavior and engagement. These platforms may act as data controllers alongside us. Further details can be found in the respective privacy policies of these platforms.

 

3. Categories of Personal Data Processed

We process the categories of personal data outlined in Section 2. We may also receive personal data from third-party sources.

 

4. Legitimate Interests for Processing Personal Data

We process data based on legitimate interests, ensuring compliance with Jersey Data Protection Regulations (GDPR). Our processing is balanced against users’ rights and freedoms. For further details, contact us using the information in Section 1.

 

5. Data Recipients & Transfers

5.1 Legal & Regulatory Authorities:

We may disclose personal data when required by law or in cases of suspected fraud or criminal investigations.

5.2 Third-Party Service Providers:

We use third-party providers for hosting, marketing, and analytics. These providers process data on our behalf and are bound by confidentiality agreements.

5.3 Data Transfers Outside the EU/EEA:

Some providers, such as Google Analytics and social media platforms, are based outside the EU/EEA. Data transfers comply with relevant privacy policies and agreements.

 

6. Data Retention

  • Order-related data is retained for five years in compliance with Jersey legislation.
  • Newsletter data is deleted upon consent withdrawal.
  • Feedback and review data are retained for three years unless required for other purposes.
  • Contact form inquiries are retained for up to five years.
  • Website cookies and analytics data retention details are available in our Cookie Policy.

 

7. Your Rights Under Jersey Data Protection Regulations

You have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request data deletion.
  • Restrict data processing in certain circumstances.
  • Object to processing for marketing purposes.
  • Request data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with a data protection authority.

For any rights requests, contact us at contact@onemotivation.co.uk

 

8. CCTV Usage at One Motivation Gym and Fitness

To enhance security, One Motivation Gym and Fitness operates a Closed-Circuit Television (CCTV) system in compliance with the Data Protection (Jersey) Law 2018. CCTV cameras are placed in key areas such as entrances, exits, and common workout spaces. Cameras are not installed in private areas like changing rooms or restrooms.

Purpose of CCTV Usage:

  • Ensure the safety of members, staff, and visitors.
  • Prevent theft, vandalism, and other criminal activities.
  • Assist in legal investigations where necessary.
  • Monitor adherence to gym policies and safety regulations.

Data Handling & Retention:

  • CCTV footage is securely stored and accessed only by authorized personnel.
  • Footage is retained for a maximum of 30 days unless required for an ongoing investigation.
  • Requests for access to CCTV recordings will be reviewed in line with legal requirements.

Clear signage informs all visitors about CCTV monitoring. For any queries about our CCTV policy, please contact the Gym Manager.

 

9. Contact & Complaints

For concerns about this Privacy Policy or data protection, please contact:

One Motivation Limited
1 Highland House, 27 Halkett Street, St Helier, JE2 4WJ
Email: contact@onemotivation.co.uk
Phone: +44 (0) 7797 966 166

If you believe your data protection rights have been violated, you can lodge a complaint with the Jersey Office of the Information Commissioner.